on 09-08-2023 12:51 PM
What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.
Since they updated their website and systems, it has not been working for me. I have had cases open with Boku as they are the provider for the Netflix and Spotify services and a different provider with Apple. All transactions failed due to insufficient funds on your mobile subscription. Now bearing in mind, the total of all these subscriptions reaches up to £38. They all advised the issue lies with the mobile provider. So then I reached out to Three.... lost count how many times I have been in touch.
My credit limit with Three is £332. Bill has been paid in full, nothing outstanding, spend cap and limit all fine (numerous operators checked). We have attempted the following (via Live Chat):
- Suspended all my services and re-activated them again - Work? No.
- Troubleshooting - they asked if my iPhone was up to date with newest software, I said no, but surely this wouldn't affect Three Pay. They insisted that could solve the problem, so I updated my phone, and low and behold that didn't work either.
- Limit increased - this was also attempted. No joy.
- Three also insisted that there is no issue on their end and it's the other providers. When I requested to be transferred to the Three Pay department or Services department - whichever sorta thing. Operators either completely ignored my request or ended the chat. I did have a good few operators who helped the best they could.
- Questions I have asked: Are transactions blocked on my account? No. Are the attempted transactions coming through on your end? They said no. What is the problem? Operators were unable to figure it out.
Finally, got somewhere where one operator has reported it to the relevant team and they will investigate this case. Received case reference, I don't have an ETA on the matter. But relieved it is somewhat being handled.
I will share under this post with an update! Seen another few people have the same problem and get no where, so let's hope we find out together what this issue is!
on 05-28-2024 08:30 PM
So Three rang me...apparently Three business contract don't have Three pay and it's currently not available on Three business. Weird as ive had my Three business contract since 2019 and have always used Three pay for apps like Spotify etc. But the woman would not listen to me and kept talking over me saying its not available. But I've spoke to other advisers who try everything for it to work then tell me to contact the app developers as its their problem but I already done that before contacting three..... just going I circles so at this rate I will pull the 5 contracts I have and go elsewhere.....anyone else had any luck??
4 weeks ago
I come with an update, sadly nothing has really progressed from this.
After their thorough investigation (I used this term lightly), they could not identify the issue and insisted to reach out the provider.
Since then, I’ve not tried anything until April of this year, I added to my App Store and it worked.. surprisingly.
Don’t get your hopes up, as I’ve attempted it again and it still the same error.
My proposed solution to you all, is to leave Three as soon your contract ends, I can’t help but think Three can’t afford to offer credit out and hence the blame on other providers.
That’s the only logical explanation I can think of.
