Came on to make a payment I was outstanding due to payment date change on my device plan and 57 minutes later still no link sent to me to take it!! I tried on app first but that kept saying something was wrong then chat bot sent me to wrong department, finally get there and was answered with long pauses in between, when was told I had limited time and would have to go soon they kept ignoring what I was saying and asking stupid questions, checking this and that, basically it felt like they were purposely prolonging the whole thing!! 57 minutes to try and pay you and still haven’t due to having to do something called ‘work’ which actually pays my bills!! If you want the outstanding balance for a change of direct debit date then YOU ring me so I can mess you around for a while…. What an absolute joke!! Should be ashamed.
