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Conversations

Payment

As I have Received the sim delay and till now I can't access the services that you are providing. So, I automatically stop the payment method. Late but wishing okay I was trying to make the payment method and keep the contract but I am unable!!!! 

Always forward or **21* not work

I was trying to enable "Always forward" using the mobile function or using **21* to enable it. But both failed. And, I reached out to customer support. The support told that Three only has the call forward options below and Three doesn't have the "Al...

kwyau126 by Fledgling
  • 7015 Views
  • 1 replies
  • 0 likes

Samsung Smart Watch Pairing

Hi, been a Three sim only (all you can eat) customer for over 10 years and I'm thinking about picking one of the new Galaxy Watch 6's LTE just released.Will this work? Tried talk through live chat but there's no one available, so thought I'd try here...

Overpayment/Stolen Money

Hello, I recently renewed/upgraded my contract. The money I expected to leave my account was around £48, this was for both my device & airtime. I have several chat logs and information showing my agreed monthly payment was £48, however on my bill dat...

Porting problems

I've swapped over to O2 from Three yesterday, however the porting process hasn't been completed by Three. I can make outgoing calls and texts on my new O2 sim and people who I call see the number I transferred across. However I cannot receive calls a...

IDGIE by Fledgling
  • 1482 Views
  • 1 replies
  • 0 likes

Number issues

Hi, I had a Three sim contract and upgraded through Available mobiles and stayed withThree. I contacted Three as I wished to move my Three number to my new Three contract and they did this. When it came to the date my old number was deactivated so I ...

gemmaj13 by Fledgling
  • 1442 Views
  • 1 replies
  • 0 likes

£491 for less than 5 seconds of roaming

This week I got a £491 bill for using 80MB abroad. I was well within my allowance, but apparently Three charges £6 per MB in some countries, for every single bit, regardless of your allowance.I didn't check my spending cap before travelling because I...

New Customer - Price in app wrong

Hi,I am a new customer with three, I signed up for a £19/plan with unlimited data. I contacted three yesterday to get an eSim (my contact start date) and was told even though it was my start date I couldn't get a sim yet which alone was strange as I ...

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jackis23 by Fledgling
  • 2704 Views
  • 2 replies
  • 1 likes