Three does not improve your credit score.

[Kofogt]

Three has refused to report the fact I pay over £40/ month to any credit union so it’s a big fat waste of time. I am probably going to leave three after my contract ends for a company that will report that I pay my bills on time.

i contacted customer care. Asked them to email me not call. Asked them to cc my lawyer. They called when I was at work and closed my case.

poor customer service. Refusal to listen to a client. Asked them to send me the chat, agent said after the chat ends he will and did not send the chat.

[Kofogt]

 

 

[Anonymous]

I fail to understand the link between Three uk and a credit union,and I also fail to understand the perceived link to your lawyer. Because of these anomalies I’m unable to help you further. 

Perhaps a little elaboration on your part would be more productive.

[Kofogt]

Other networks report monthly bills paid to the credit unions and this helps to improve your credit score. Three has refused to do so. They only do so if you don’t pay which makes no sense. 

I had an issues with three and requested that my lawyer and me be cc on the issues and they called me when I was at work disregarding my request.

[Anonymous]

Ah I see. You’re confusing credit unions (which are lenders) with credit reference agencies which maintain your credit score. In my experience Three report if you’ve paid your account on time/late/or in default and I’m not aware of any issues causing them not to do so. Certainly with myself Three report regularly to Equifax and other agencies,and as you don’t mention what your issue with Three was (which is your right not to do so) I’m not sure how best to advise you except to return you to customer service or you can raise a complaint via the Three homepage.