Trade In - No response

[Elaine03]

I upgraded early through Three. Gave me a trade in option. I have sent off as instructed and have received track and trace that this has been received by I have heard nothing. I have been on hold now every day for the last 3 days for over 1 hr and no response and sent x3 emails and no response.  When i phoned Three they could not help and just told me to email Ingram Services. 

[Maxine]

Hey Elaine03,

Welcome to the Three Community!

We're disappointed to hear you've had this experience with trading your phone in. Ingram Services is the team who deal with everything trade in related and will have this investigated for you. 

@Paddiewack is right though, you can certainly make a complaint about your journey with our Complaints Team

Maxine

[Paddiewack]

Make a complaint via the Three homepage. It’s the same call centre but from what I’ve read on here from time to time they’re generally reasonably good at getting things sorted.