Trying to make a payment, “error code 500” keeps showing. What is error code 500?

[Robert3]

Cannot pay outstanding bill due to error code.

[JadeF]

Hey @Robert3 

Sorry to hear that you're having this trouble paying your bill. 

Are you getting this error code when trying to log in to your My3 account? Are you definitely logging into My3 and not your Three+ account? Are you logging into your My3 account online or via the app?

Please let us know a bit more and we'll be happy to help.

Jade