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Conversations

Cancel Contract

Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...

Majdii by Fledgling
  • 1082 Views
  • 1 replies
  • 0 likes

Cannot pay using three pay

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different...

Mcooper by Fledgling
  • 12073 Views
  • 18 replies
  • 1 likes

Network Issues MK17

I’ve had persistent network issues in the MK17 area for over a month. I get poor signal and little to no data bandwidth and no 4g or 5G signal. I’ve tried to report the issues via live chat, but I get mysteriously cut off once the operative has confi...

Porting Failed been charged 2 tarrifs for 20 months

Had my number for over 10 years and tariff finished Dec 21 so I sorted a new tariff and that started Dec 21 at £33 per month for 24 months. Just sorting bank accounts etc. and noticed £57 a month coming out of an old bank account. So the port never h...

Age restriction

Hi can anyone tell me how to get the age restriction removed from my broadband out of hours? Cheers!

PJFX61 by Fledgling
  • 1094 Views
  • 1 replies
  • 0 likes

Best solution Waiting for returns bag

I've requested a returns bag 3 times via online chat and not one returns bag has been delivered.I get told it should arrive in 5 working days, and that my case is now on the priority list but again, no sign of returns bag.Thankfully, this was during ...

wharff by Fledgling
  • 5668 Views
  • 10 replies
  • 0 likes
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