Accounts and services - Get support for Three services

Proof of usage and proof barring

Hi there, I have been asked by my insurance company to provide them with documentation such as "Proof of Usage" and "Proof of Barring" I have already mailed them the proof of purchase as requested to <email removed as no longer in use> can I know how...

Upgrade issues

Has anyone tried to upgrade their phone through the website since the system upgrade? I've tried twice now, and currently on my third try, but each time it's been canceled with no real explanation.Support have told me that I have to e sign a document...

7 Day Go Roam Pass - consecutive days?

Hi there,Does anyone know if the 7 and 14 Day Go Roam Pass has to be used over consecutive days, in other words during a single period of time overseas? Or is it possible to use it over several shorter trips?I'm about to take out a new contract, whic...

Three App made me re-register, now have major issues

I couldn't log into my Three app and they needed me to re-register my email. I did that but now my account looks like its never had a contract before (even though i've been with Three for 2 years).It said I had a credit, which I then paid - even thou...

Name Change on Prepay Mobile Broadband Account

Hi All,I set up a mobile broadband pay as you go account for my father in law some time ago, who has since unfortunately passed away. If possible, I'd like to amend the name on the account so that I can take it over.On My3 I can see options to amend ...

Proof of usage and barring

Dear three complaint team, I lost my mobile phone on 9th of May, 2023. I called and reported to three customer service team on 12th of May, 2023. Its been more than 17 days. I called them thousands of times ...

Three account

I had a Three pay monthly contract. I got a PAC code and started a new Three pay monthly contract through fonehouse. I used the PAC code and my original mobile number got disconnected. However, the transfer didn't go through because I didn't realise ...

My Sim stops working

Hi my SIM stopped working and my account status marked as active on my online account. Please tell me why.

Major problems since the recent Three system updates!

TO THREE SUPPORT STAFF AND WARNING FOR OTHERS WHO MAY BE EXPERIENCING THE SAME ISSUES...I have been having horrendous problems with all admin aspects of the service for more than the last week - since you updated your systems! Can't login to the app,...

Alternative communication channel for 2FA needed

Currently in Devon in area with no 3 cell service.Can't log in on phone or laptop, which both have working broadband, as 3 only allowsSMS for 2FA; why no alternative of sending it to one's registered e mail address?

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