I've been with 3 for years, and last November my Mum signed up for a contract too. As she's older she doesn't use email, so I used mine, which is on my phone plan.
The contract etc is all in her name, linked to her address, and she pays for it.
I can't log into an account using my email and her phone number, so there is no way to look to upgrade her phone (current contract expiring on 17/11) and I've had zero emails from 3 since Nov 2023. We only know her plan is ending as she got a text from 3.
Is there a way to log on online, or am I going to have to call them with her present?
