Premium rate
I’m trying to use a premium add to phone bill and it’s not working. Any idea what I’m doing wrong and how to remove?? Thanks
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Conversations
Replace mobile number on my plan
Hi, I am existing contract customer, can I import a phone number to replace my existing number on my plan? Thank you!
Like a lot of others, I can't re-register
I've tried 4 browsers & app. All I get isThere's already an account with these details. Get in touch and we'll try to sort it out.Getting in touch has taken me around in circles.
Isle of Man
I'm living on the Isle of Man and for the last 3 years service has been great. However 3 months ago this changed I'm being charged for roaming when the 3 website says it's excluded from charges, and I've double checked and it should be included in ...
My3 through web browser
Hi, does anyone else have problems logging into their account through Safari? I have found that it's not possible and have had to use a different browser such as Edge.
Dreadful new app (again)
I now have 2 phones and 2 emails on my iPad app. While re-registering my phone I activated some setting which means that I chose my phone and log in without logging in! The second phone with my original email address requires email and password to ...
Change my Name on my account
I have been attempting to change my surname on my account, I have sent a cover letter and proof of deed poll as requested. These are also the Instructions on Threes website. I have been waiting over a month with no contact from Three. I called and th...
Couldn’t log in to my account after porting the number over
I was with 3 last year then 7 months ago I switched to Lebara. I wanted to switch back to 3 so I bought a new sim, registered for the app with the new sim number and new email address, then requested the switch. The switch was done this morning and I...
Unable to login to my account since upgrade
Hi,I am unable to access my account on the website and on the app. I already re-registered but when I try to login I get a prompt to verify my phone number by receiving a text, but the text never arrives.I have spoken with a few agents on the chat an...
One account with multiple numbers , Now new update totally disastrous in the making
I have one account with multiple numbers. And had no problem for years. Accessing them. I entered the phone number, entered the password. Bang, I was into the account that I needed to be in to check spending caps, etc.Now they’re trying to tell me th...
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