Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Monthly Roaming Cap

I am abroad, and have been spending £1.67 per day to unlock GoRoam (in Madrid).Today I received a text saying I have reached my 12GB Roaming Data cap. My plan is unlimited data. I have been aboard for 2 days, and have categorically used nowhere near ...

Genuine/ scam call?

Hello, received call today from 01182114158.Is this a genuine promotional department or is it a fraud and should I somehow protect myself now?Thank you

Aya by Fledgling
  • 2705 Views
  • 2 replies
  • 0 likes

Phone is out of contractin touch.

I've had 2 messages saying that my phone is out of contract and that 3 will be in touch, but this hasn't happened. Also my phone (about 3 days ago) SMS function stopped and I can't make phone calls. Payments still being made. Not sure what's happenin...

Can’t log in to my broadband my3 account

I am trying to log into my3 for my broadband account and nothing I have tried works. I have spoken to live chat multiple times where I’ve been sent reset links, told to put the sim into my phone and try and do it that way and nothing is working. Can ...

Change of billing

My current contract is in a family members name and bank details. I am looking to update this to my name and bank details but can't see where to do this.  

WillA by Fledgling
  • 1693 Views
  • 1 replies
  • 0 likes

The three app

Well it's been a couple of months now since the my 3 app has worked, each time I go on it I am told I need to re-register, when I do this it tells me that there is an account that already expand to contact customer support, and each time I do this th...

SteveR by Regular
  • 1539 Views
  • 2 replies
  • 1 likes

My 3 App looks different to the one advertised

  HiI was wondering why my three app looks different to the pictures advertised — I am suspecting this may be because my number is still in the process of porting to Three (it will in a few days). The attached photos:• The one that I expected it to l...

IMG_1708.jpeg IMG_1707.jpeg

Where has manage spend cap function gone

I cannot find the spend cap option on either the app or by accessing my account though browser. I have followed tops on other threads but they seem to be older and I thunk the app design has changed. I had been told by webchat that my spend limit had...

Skypie by Fledgling
  • 3849 Views
  • 5 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors