Unable to access my account

[Paula81]

I am unable to access my account, I am trying to upgrade my phone

[Marina]

I’m having the same trouble too, the apps not going to my account page and the website lets me log in but then nothing happens after

[Cheles]

I am having same problem can’t access my account on the app or website

[JonathanB]

Hi @Paula81, @Cheles, @Marina,

Sorry to hear this, we're looking into some issues affecting a small number of customers at the moment. Just to confirm, are you all using iPhones, and is this issue stopping your from logging in on both the website and the Three App?

Thanks,
Jonathan