Tried purchasing Go Roam 7 Day European pass at the airport prior to leaving as well as whilst abroad on WiFi but both the website and app did not allow me to add this to my basket. The website would just refresh but not add it to the basket and the app showed no basket after I added it. Customer services chat keeps closing down as they are too busy. Struggled to get through over the phone unless I chose upgrading my phone as an option. On both calls, I was told this would be looked into by the back office team. Customer services were also unable to add this on for me and I have also been unsuccessful doing so on a laptop or online using someone else’s device.
I am now 2 days into my holiday without the ability to purchase a roaming pass and thus not being able to use my phone without WiFi.
Any help would be appreciated as customer services have not been helpful and do not see this as urgent.
