Accounts and services - Get support for Three services

Why has my top-up credit disappeared? Who do I contact to query this?

HiI have a pay as you go SIM card. On two recent occasions, I have topped up (the first time with £10, and just a couple of days ago with £5).Soon after the first top-up, I made a call to a Croatian number (we were in Zagreb at the time). Otherwise, ...

Age restriction

Hi can anyone tell me how to get the age restriction removed from my broadband out of hours? Cheers!

Best solution Waiting for returns bag

I've requested a returns bag 3 times via online chat and not one returns bag has been delivered.I get told it should arrive in 5 working days, and that my case is now on the priority list but again, no sign of returns bag.Thankfully, this was during ...

Benefits on my plan to expire before end of plan

I took out a 24 month plan which expires in June 2024. However my benefits for unlimited texts unlimited minutes and my data are going to expire on 23 August 2023. What does this mean?

Final Bill

I switched to a new provider on 4 Jun (switch day) and was told when I called in to a Three Store to clarify switching process beforehand, not to cancel my DD myself. I understood that there would be no overlap of payments under OFCOM guidelines on s...

Best solution Urgent - managing multiple numbers on three.co.uk

I have 4 numbers with three (separate accounts). Before, I could login with each number separately and access the three website. This is no longer possible since the upgrade, so now I have no way to manage these accounts. I am told by customer servic...