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Account issues after taking phone number from a different network

Recently re-joined three and took my number back with me that was previously on three. Since the number ported over I can't access my account at all. Numerous attempts to contact three and get help with zero resolution. The issue seems to be since th...

50120 Code No presales on UK Three Plus App

Hi, I was waiting for a reward in the Three Plus App this morning fro pre sales tickets at 3 Arena, Dublin. I am a UK customer. I found a code I can send the text "Plus" to and then "Music" to receive codes but says message failed. Is this an Ireland...

Not much time

Disappointed to be told:Your contract ends on 15/07/2023 but don’t worry – we’ll be sending you some important info by post to tell you about your options.Why such a short time?Why sent by post? Why not email (with post as an option)?I assume it is i...

Refund

My three phone had a fault and i went to apple who said they could fix it for £620 and three would refund us if we had the receipt. I was a bit dubious as it’s a lot of money, so called three first who assured me yes we do the refund and takes 3-5 wo...

Roaming

I am currently on holiday in spain for 2 weeks and set a spend cap of £30 to cover the £2 a day roaming charge. Today my mobile data stopped working When i spoke to an advisor online, they said it is because the spend cap includes your contract charg...

Monthly Roaming Cap

I am abroad, and have been spending £1.67 per day to unlock GoRoam (in Madrid).Today I received a text saying I have reached my 12GB Roaming Data cap. My plan is unlimited data. I have been aboard for 2 days, and have categorically used nowhere near ...

Genuine/ scam call?

Hello, received call today from 01182114158.Is this a genuine promotional department or is it a fraud and should I somehow protect myself now?Thank you

Phone is out of contractin touch.

I've had 2 messages saying that my phone is out of contract and that 3 will be in touch, but this hasn't happened. Also my phone (about 3 days ago) SMS function stopped and I can't make phone calls. Payments still being made. Not sure what's happenin...

Charged for roaming visiting Dover, Kent

Why did I receive a text saying I'd be charge for roaming after visiting Dover yesterday?

Can’t log in to my broadband my3 account

I am trying to log into my3 for my broadband account and nothing I have tried works. I have spoken to live chat multiple times where I’ve been sent reset links, told to put the sim into my phone and try and do it that way and nothing is working. Can ...

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