Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Unable to log in

Hello, I joined three pay as you go a week ago. I tried to login my account but the app says I have not been registered yet. I tried to register but the register button does not work. I went to one of the stores and was told that my account was locke...

Pay monthly contract continuation

My husband has a three account on a monthly contract and has gone abroad to work for 5-6 months in New Zealand. He has had to remove his sim from his phone as he has been provided with a New Zealand sim and number to use while he is there. As long as...

AM10 by Fledgling
  • 1638 Views
  • 3 replies
  • 0 likes

Unable to re-register on the Three mobile App

I am using the old Three mobile app, it’s now telling me to re-register, when I try I keep getting an error message, I don’t believe I provided an email address when I registered the number some 8-9 years ago, please can you help

Cannot speak to a human?

What the hell is going on with three? Stores are closing, you cant speak to a human, I cant top up, I cant do live chat. Three has taken money from me, stolen effectively and not changed my balance. 

trouble into the 2nd day post 'System update'

2nd day after the recent system update, and I'm still facing issues.Initially my data add on was gone on my balance, which forced me to top up because I needed to use the phone.Last night I found the add-on date was back on my balance and naively ass...

No eSIM email

I've tried to get the email sent to activate a new eSIM on my new iPhone 15 Pro but it never comes through. Neither the contact centre nor me through self service have been able to get it to work.Please can I have assistance from Three to have this s...

Gigabit by Regular
  • 1818 Views
  • 3 replies
  • 0 likes