Unable to check my account refresh date

[MaB]

I can't access my plan, my internet has been used and l can't find out when it refreshes.

[JonathanB]

Hi @MaB,

Sorry to hear this, are you encountering an error message when you sign in to My3 on our website, or the Three App? Can you let me know a bit more about the issue or error you're running into?

In the meantime too, it's worth checking if you've received texts from us to advise when your bill cycle starts. They're usually worded like this:

"Hi there, it's Three.

You've started a new bill cycle - ...."

This should coincide with the date when your allowances refresh too.

Thanks,
Jonathan