Accounts and services - Get support for Three services

'Register' button not working

Tried to load into My3 app today and was told I have to re-register due to changes. While going through the registration page, I put my number, email and password but then when I hit the register button, nothing happens. Sometimes it will load a Capt...

Why can eSIM only be transferred within hours 0800-2000?

As per $title. Within My3 (which is currently down for maintenance - anyone else experiencing this?) whilst I'm able to request an eSIM swap to a new device, if the request isn't made between 0800-2000 (UK local time), then whilst you receive an emai...

What are Three up to?

I'm on a 30 day rolling contract and I gave Three notice on the 2nd October, so the contract will end in the 2nd November.I have a returns bag, so I'm all set. However, Three sent me the following email today. Do they know what they're doing?Thanks f...

Unlinking email

Hello, I'm new to three. I’ve recently got a new phone on contract. Unfortunately, I’ve ended up in a problem loop. It starts with the phone being sent with the wrong SIM card. Instead of being sent my contracted sim, they have sent me a pay-as-you-g...

What POOR support

It's now been over a week, multiple online chats with support, visit to the Three store, and still no data.After Three made a mistake with my account, they still cannot fix it after a week, pathetic!Is anyone competent in Three support that can get b...

Stilling your money

Had no access to my purchesed data allowence twice this month due, payed £15 for a day. Web site shows a have data allowence but no data work, from the allowence I payed, but mony been taken from money remaining on my account which cost unbelivable. ...

Not receiving OTP texts

Is anyone else having issues logging into MyThree and Three+ because they're not getting the texts with the OTP? I've re registered and done everything I was supposed to do, I can log in but then need to verify with a one time password which I never...

new contract

My 3 contract recently came to an end, as an existing customer of over 20 years, I was told that I had to do a credit check to get the new iPhone 15. is this really true, our entire family of 5 have all been long standing customer of 3. If indeed thi...

Porting number no incoming calls/sms

Hello, i ported my number from lyca to three on 1/10/23 and i have got no incoming calls/messages, data and outgoing seems to be working. Im missing so many important calls, i regret choosing three and wish i would have moved my number to other netwo...

Data pack activation

I set up auto-renew the day my data pack was set to expire. I thought it would automatically activate and I was charged for the transaction. It has not activated and I can't see how to and I cannot call Three because I have no calls available. How do...

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