Unable to register / log in using old email address

[Thanatos]

I have recently return to three but was unable to re-register or log in using my old email address

When I tried to login in, it will state that your account is closed.

When I tired to re-register, it will say someone is already using the same details registered already.

All of this was done on the phone and when I tired to swich to my laptop to login, I can never get past the page at the below url.

https://new.three.co.uk/account/login#/

[bulldog5551]

Done it reply back to you via email

[JonathanB]

Excellent, you should be able to log out of the new username on the community, and when you log back in the original should be restored.

[sc1999]

This is another screw-up from the big system "upgrade". You will need to contact customer services as only they can unscrew this screw-up.

[Thanatos]

Just to add, on PC whenever I click <next> on the log in page, it will ask me to do a Capcha, after competition, nothing happens. I have tired this on 4 different bowsers (Chrome, Edge, Firefox & Opera) in both normal and privacy mode.

[JonathanB · Accepted solution]

Hey @Thanatos,

Sorry to hear this has been causing all this hassle for you. It sounds like the issue is down to the email saved on the old account on our end rather than a browser issue. Customer services should be able to escalate for your email to be disassociated with the old account though, I'm sure once that's done it should sort this for you.

Thanks,
JonathanB

[Noodle]

I have the same issue, I've tried customer services but they say that because the old account is closed they are unable to make changes.