I previously had a contract with THREE and ported my mobile number to another supplier for a few months and decided to come back to THREE keeping my existing mobile number.
Now the issue is that because I have a closed account with my mobile number, I am unable to re-register my email address.
After TWO hours discussing this with THREE, the only option seems to be to create a new email address and re-register. However, the issue is with a new email address that I get the message "Please check the details you entered are correct. If you still encounter an issue, please contact us". I've checked and double checked, can only assume because my mobile number is still the same as the closed account that it won't let me register.
If THREE had disclosed to me that I was not able to use my old email address before entering into the contract then I would have not entered into the contract. I've requested THREE send me an email as part of my complaint that you have to register a new email address if you have a closed account! For some reason they refused to, so had to resort looking at alternative methods, including here ombudsman or even legal.
THREE your a telecommunications technology company and your systems do not allow any of your customers to de-register or change an email address or even have multiple accounts for one email address - SHAME ON YOU THIS IS DELIBERATE BECAUSE I CLOSED MY ACCOUNT THEN BOUGHT A THREE SIM CHEAPER FROM A 3RD PARTY!
