Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Cancel add on

Hi, I'd like to cancel my Monthly 1GB Boost add on. I've tried looking in the app & online but there's no option to remove the add on. Thanks for your help Steve

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

Login to my 3 account error message

I am unable to login to my account. Results in error code 2147483648 Host name mismatch with SSL Certificate. Funny (not) as this is happening after 3 Tech Support have been messing with my account - trying to get the mobile data to work with Swann C...

RB1 by Fledgling
  • 688 Views
  • 1 replies
  • 0 likes

Proof of usage

I requested proof of usage on the 12th of March 2024. I'm still waiting for it. Can someone help. I messaged John directly but no response. 

3264Iqra by Fledgling
  • 753 Views
  • 2 replies
  • 0 likes

Name Change on Broadband and Mobile Account

Hi there. I have emailed the <email removed as no longer in use> three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account. This situation is unique and sensitive and I don't w...

How to find last chargeable usage on my account

I’m attempting to find the last chargeable usage on my account so that my account isn’t cancelled beyond the 180 day window, but the usage listed at https://www.three.co.uk/account/billing-events/unbilled doesn’t appear to go back far enough so I can...

jeffcole by Fledgling
  • 627 Views
  • 1 replies
  • 0 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Kk

Hey, my phone does not work,I still under a contract for 9 months .  

Kinga by Fledgling
  • 932 Views
  • 3 replies
  • 0 likes

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 748 Views
  • 3 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
Top solution authors