Unrecognised Bill

[Pobby26]

I have two  3 phones which I pay by direct debit and the accounts are up to date. On my last Experian Credit Report an unpaid bill has appeared which I do not recognise and which has impacted my credit score. I am unable to make contact with 3 and the online chat could not help.

I am currently remortgaging and this will have an impact, I do not know what to do??

[JadeF]

Hey @Pobby26 

Sorry to hear that you've had a mark placed against your credit file that you didn't expect to be there. 

As this is a Community forum, we're unable to check this from here.

What did the team advise when you spoke with them on chat? Were they able to confirm there was no late payments received? 

Jade

[Geluk]

Call them on 333.