Unrecognised 'Three Pay' charges

KS · yesterday

I have been charged for using Three Pay for past 4-5 months and hadn't realised it. It is about on average £30-£45 per month approx.

I have never used Three Pay, being honest only today I have been reading about it. Called Three helpline, as always rather than speaking to someone you are constantly selecting options. I have Had some information back by text which I looked into.

How do I find out who is charging me?
Where and when I have used it?
Most importantly, how do I stop it if I do not even know which 'subscription' I am paying for.

I have checked under 'my subscriptions' and there is nothing there.
I have 3 payment methods, Apple Pay, Debit Card and my mobile number which I do not recall setting up. When I tried removing mobile phone as my payment method .. following message comes up
"Unable to remove - There is an active subscription on this account that required at least one payment on file" ?
Can someone help please?

JadeF · 9 hours ago

Hey @KS

Ah sorry to hear that you've had some additional charges applied to your latest bills.

When logged in to your Three app, if you open up your latest bill you will see a breakdown of these charges. The breakdown will tell you the name of the company charging you, along with their contact details. Once you have their details, you can reach out to them to stop the subscription.

We don't have access to account information from the Three Community page to check this for you, but if you reach out to our Customer service team, they can offer support.

Jade

Cynicismunitef · yesterday

The first thing to say is to ask how the heck did you not realise something was amiss when you were paying “£30/£45” extra per month? Doesn’t add up. If it were me I’d have queried it on my first higher bill. That aside the starting point would be to open settings on your iPhone and hit the top menu button with your name on it. (Your Apple account) then tap subscriptions to find out what you’re subscribed to. You can then cancel them and remove the payment method as you see fit.