Three need to start prioritising their customer over the share holders profits, as you can't make any profit without customers. Outsourcing the customer service function to India is a massive mistake. Every call I've made has never resulted in a conclusion, just misery and frustration. They lie, deceive and keep on you on the line, to get call times up. They've got no manager's available at all to take responsibility over the calls, and just use uneducated scripts to appease and move you on. Don't bother using the chat function either, it's even worse. You'd think they'd at least have a UK retention centre to try and keep customers.
