Voicemail and forwarded calls

[ashleyallerton]

I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.

Is this a bug or undocumented feature?

[ashleyallerton]

I have just tried again and same result. The exact message is "I'm afraid you can't leave a message" (female voice) followed by "goodbye" (male voice).

[JonathanB]

Thanks for confirming this Ashley,

I'll make some enquiries to see if this is a fault, or by design, and if so why this would be.

JonathanB

[JonathanB]

Hi Ashley,

Thanks for your patience, it does seem like this could be some sort of fault on your line. We should try deactivating then reactivating your voicemail, and if the issue persists we can raise it to a technical team for further investigation.

I'll send you a PM, so that you can get further help with this.

JonathanB

[Garethm007]

Hi, I am having the exact same issue as above, how can this be resolved?

my voicemail has already been deactivated and reactivated this morning with no success