Want to cancel my contract

[Reeceh12]

I have a three 5g hub with unlimited data on a 2 year contract.

Everything was going fine until 2 months ago 1 year into the contract when other nothing was able to connect to the internet or the speeds were that slow even google homepage took over a minute to load.

Been through all troubleshooting steps, like restoring the hub, factory reset, using ethernet with supplied cable, turning off non essential wifi items, moving the hub, changing APN settings... nothing has worked.

Device has full signal.

Every time I contact 3 I'm told it'll be sorted in 7 days, It's not.

How can I cancel this contract as I'm not happy with the lack of service and keep being lied to, I need a broadband service that works. Unfortunately with three it's not the case any more.

[JonathanB]

Hi @Reeceh12,

I'm sorry to hear your connection has been letting you down for so long now. I'll do my best to help or point you in the right direction. Does the issue seem to be the local network based on what the team has told you, or for example if you look on the Network Status Checker, do we show there's a known issue in your area?

Have you been able to test any other router, or your Broadband SIM in a phone or any other device? I appreciate that might not be possible, but this can help point to where the problem is if you are able to try either of those. Let me know on these questions, and I'll check the best next steps to help.

Thanks,
Jonathan