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Best solution Self Service Option for eSIM

As the title says, it'd be great if users on the new system could self-serve when it comes to eSIM.on Vodafone and EE you can request a replacement eSIM and activate it using 2FA.Surely the new Three system has the capability?

garetc by • Involved
  • 2795 Views
  • 5 replies
  • 0 likes

Refund due

Hi I am at end of contract and am £205 in credit. After 6 hours of on line chats and phone calls to India. EVERY TIME WITHOUT FAIL I ge to point of giving card details to refund GUES WHAT YES CUT OFF FOR 6 HOURS OVER AND OVER AGAIN

30 days notice when out of contract

I am out of contract with Three. I rang to cancel the rolling contract but they told me I still need to give 30 days notice. I don't want to carry over my old number so don't want a PAC code, but the only way I can cancel the account is to give the P...

This number doesn't match our records. Please try again

Updated App for new version but unable to get access as it states my mobile number doesn't match our records? Went into 3 store they checked the system and everything is as it should be but couldn't help getting access through the app or online now e...

TRC38 by • Fledgling
  • 5415 Views
  • 6 replies
  • 0 likes

Operators End Chat Calls - Three Call Centre Scam

Your ‘chat operators’ are ending chat calls in order to not deal with queries. They end calls to send you to the back of queue and leave you re-enter security details, as a barrier rather than dealing with queries. They are not providing any service ...

Best solution New user, SMS woes

Switching from GiffGaff to Three, first of all, the SMS with my number doesn't come through when I put the SIM in, and I have to speak through live chat, then I go to create my account and it won't send me the verification code! What a way to welcome...

MrMe01 by • Fledgling
  • 872 Views
  • 1 replies
  • 0 likes

Add-ons expiry dates

How do I know when a 7 or 14 day Go Roam Pass is finished? It is only valid for the month in which it is bought? Or is it when 7 or 14 days have been used?(I'm a pay monthly customer)

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