I’ve just spent 40 mins on a chat which was painfully slow. It took nearly 30 mins to tell me the phone I wanted was out of stock, even though I can sign up for a new account on your website easily.
It took almost 40 mins to then inform me that I cannot upgrade my account until the end of this month so the entire conversation was a moot point.
Please be aware that the sole reason I contacted the web chat was Three prompting me that my 24 month contract was almost up and then suggesting I choose a new plan and maybe get a handset 🤦
Total waste of time.
Not only that, to go through the drop downs on your website means I’ll be paying more than a new customer and way more than going with another provider.
Hence why I wanted to speak to a human being.
