Accounts and services - Get support for Three services

Spend Cap?! £30

Hi, I am in a non-roaming country. I set my spend Lo cap to £30 at 8:43am on 28/07/2023 and got a message three “ Hi there, We've changed your Spend Cap to £30. It's already kicked in, so you're good to go. First you've heard about this? Let us know ...

Fraudulent Account set up in my name and no one is willing to help

I honestly don't know where to turn and I am really struggling mentally now.I had reported to Three back in March 2023 that I received a letter about a new direct debit account being set up in my name and address, which was a shock to me given the fa...

Cant view all accounts in one place

Hi All, Tried logging into my account to view my mobile plan and my broadband plan in one location. been told my the chat bot that three have completed a system upgrade so your only allowed to use 1 email per one account. Surly they cannot force peop...

Best solution Blacklisting Phone On CEIR

My phone was stolen on 29 June and I reported it to Three straight away. My insurance company asked for proof of usage and barring which I requested from Three and they provided. However, the insurance company are insisting that the phone has not bee...

My incoming calls say my phone's off but it's on!

My phone's incoming calls are off but my phone is on

Payment

As I have Received the sim delay and till now I can't access the services that you are providing. So, I automatically stop the payment method. Late but wishing okay I was trying to make the payment method and keep the contract but I am unable!!!!

Always forward or **21* not work

I was trying to enable "Always forward" using the mobile function or using **21* to enable it. But both failed. And, I reached out to customer support. The support told that Three only has the call forward options below and Three doesn't have the "Al...

Samsung Smart Watch Pairing

Hi, been a Three sim only (all you can eat) customer for over 10 years and I'm thinking about picking one of the new Galaxy Watch 6's LTE just released.Will this work? Tried talk through live chat but there's no one available, so thought I'd try here...

Overpayment/Stolen Money

Hello, I recently renewed/upgraded my contract. The money I expected to leave my account was around £48, this was for both my device & airtime. I have several chat logs and information showing my agreed monthly payment was £48, however on my bill dat...

Porting problems

I've swapped over to O2 from Three yesterday, however the porting process hasn't been completed by Three. I can make outgoing calls and texts on my new O2 sim and people who I call see the number I transferred across. However I cannot receive calls a...

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