Accounts and services - Get support for Three services

12GB Fair Usage Limit - Data Roaming

My wife and I spent 3 days driving to Italy from the UK. I'd bought a 14 day data passport for £20 to save on the £2 per day roaming charge. My wife hadn't been able to register on the Three app. On the third day we both got a text saying we'd exceed...

Best solution Switching from Pay monthly SIM contract to PAYG SIM

I can't seem to find any information about switching from a monthly Three Advanced SIM 8GB Data Unlimited Minutes - 12 month plan to PAYG keeping the same phone number and using a physical SIM card (in an iPhone). How does one proceed and what is the...

cancelled contract a month ago but still billed then and again now for £30 each time

i cancelled my contract via my3 chat and cancelled the direct debit a month ago.I have received 2 £30 charges via email since, I paid the first one begrudgingly via bank transfer but they sent a second one now, it seems they have not cancelled my con...

Impossible to increase spent cap on the New three app

Hey three, been abroad last week and as usual I just increase my spent cap so I can buy the data passport which you usually charge me 5 pounds a day. I went on three app to find out it was changed, and a part from going through an intensive re-login ...

Can’t register number on Three App

I cannot register my PAYG number, and email credentials on the app. I tried multiple times without success. Would a mod kindly help me and PM me?@JonathanB thanks in advance

My SIM going to be expired, pls advise how to check the actual expiry date. Whats the renewal plan?

I would like to know the renewal plan and when should the plan be discussed prior to the expiry date of the 3 SIM

New Pay As You Go Activated in Netherlands

Hi, We activated the New Pay As You Go sim card in Netherlands. It was activated but the problem was I have a scheduled data pack on 18/06/2023 which is not activated until now. Is there any way to activate this data pack manually? currently here now...

Best solution SPEND CAP!!

Hi, trying to change my spend cap. On the app, there is no "bills tab"! And via browser, no "my account" or "control your spending"! Very frustrating!!S

Why isn't South Africa included in the 33 countries that are in the international add on?

Why isn't South Africa included in the countries that you can call in the £5 and £10 Add ons?

Cannot register for Three Plus

Hi, After I ported my PAYG number to Pay Monthly, my Three+ access has been removed. I tried registering but get an error that this number cannot be registered. Please advise.

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