Website error

[Mosaic1]

I bought a 90 voucher and tried to purchase the unlimited data pack 3m.

The website  failed many times in various ways.   I now have a 30 day unlimited and £55 balance on my account.  This is not what i want.  

Who can convert this to a unlimited data pack 3m?

[PeteG]

Hello there. 

Oh, that's odd, I have no idea how that could have happened, those are separate products. The team wouldn't be able to undo the current addon, and wouldn't be able to convert the remainder to the 3 month pack. 

You could either use the existing pack, then get another in a month, and then top up a little more to get a 3rd, or you could wait until the current month is over and then top the remaining £55 up to £90 again and purchase the full 3 months. 

Pete.

[Mosaic1]

Thanks for your reply.

I did assume i'ld be stuck as you describe.

I added the £90 via the app.

Searched and searched, couldn't find the 90 option on either the app or website. Both of which were taking unusually long to load.

I tried the 444 number and 90 was not listed as an option.

Realising I need some form of data I had to go for the £35 option.  AFTER committing to this I went back to the app and the 90 day option was then listed.

I'm fairly confident I didn't miss anything.  The 90 day option was not listed on the app using both mobile data and separate WiFi. The website on mobile and seperate PC and the 444 number.

Ultimately I do have unlimited data but this isn't the first time there have been issues.

Thanks again.

[Maxine]

It does sound like some sort of cache issue maybe? If you could clear the cookies and cache from your browser and try again when you go to grab this pack next time. 

This should help with getting everything running smooth again. Let us know how you get on. 

Maxine

[Mosaic1]

Thank you for the reply.

Its a good point always worth trying.

I certainly give it a go next time I need a new data pack.

How does this relate to the same issue whilst using the 444 number?

[Maxine]

Yeah, let us know how you get on with this, Mosaic1,

There was some maintenance with the IVR for 444 but this has since been completed. You should be able to grab it via the number too. 

Maxine