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What are Three up to?

Anonymous
Not applicable

on ‎10-17-2023 10:25 PM

on ‎10-17-2023 10:25 PM

I'm on a 30 day rolling contract and I gave Three notice on the 2nd October, so the contract will end in the 2nd November.I have a returns bag, so I'm all set. However, Three sent me the following email today. Do they know what they're doing?

Thanks for getting in touch about returning your device under our returns policy.

"It's been 14 days and we still haven't received your device. If we don't receive it soon, we'll close your returns request and any agreements related to this device will continue" 

 

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garetc
Involved

on ‎10-19-2023 02:55 PM

on ‎10-19-2023 02:55 PM

It could be an automated email that the system sends out but I would contact CS to make sure you can return the device after the contract is ended.

Good luck.. 😲

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Anonymous
Not applicable
In response to garetc

‎10-19-2023 06:12 PM - edited ‎10-19-2023 06:30 PM

‎10-19-2023 06:12 PM - edited ‎10-19-2023 06:30 PM

Contacted them on chat live. They had no idea what they were doing 

Called Three and confirmed everything