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Outtage

Hi I am looking for compensation for the outage last week on 3 network.  I, my husband are both vulnerable and to be without being able to contact anyone for over 14 hours was totally unacceptable and scary.  

Hi

Hi I would like to know how am I going to retrieve old statement from Three since I started using the network. 

Lunga by • Fledgling
  • 990 Views
  • 2 replies
  • 0 likes

Name on Three account doesn't match Bank Name

Since when have I needed to have my name on my account match exactly the name on my Bank account!? I'm trying to upgrade and they refuse to do it even though I've had my account in my name "Chris" instead of my full name "Christian"! I've had the acc...

Best solution Fake email?

Hello is this email genuine from three? threediscount@mail.co.uk

jjack by • Fledgling
  • 1908 Views
  • 1 replies
  • 0 likes

eSim activation prompt from Metro T-Mobil

Getting this wierd message to activate e sim on my phone from metro t mobil where as I don't have this company to do anything with my sim . its US  based company. this prompt appears in the settings app and many time even if we cancel it.

Best solution Received OTP code that I didn't ask for

My account was suspended for security and fraud reasons last week on Thursday whilst I was away from home for still unknown reasons. Everything has been restored as of yesterday but today I have received a OTP code in my messages that I didn't ask fo...

Last order

Hi. I bought a Data pack on 25 Jun 2025. Today  my account is finished . Only 5 days have passed

Kon by • Fledgling
  • 736 Views
  • 1 replies
  • 0 likes

Upgrade failure

So much for customer loyalty. I’ve been with 3 since 2004, from their pay as you go days up to having several contracts. Only to be told I can’t upgrade as promised because my credit check failed. After a period of health issues yes my credit is in t...