Accounts and services - Get support for Three services

Best solution Taking Extended Trip to EU

I have a Simm only phone contract and a Home MiFi contract both of which are unlimited data. Hopefully taking an extended trip to EU which may last anywhere between 3-6months. My question is can I use both of these items while I am there and will I s...

Direct debit not gone through but my contract is closed!

I closed my contract with Three in January 2024 and had a refund on 12 Feb. 2024.I keep getting emails indicating that my Direct Debit has not gone through. It says "Hi there - it's Three. Your Direct Debit hasn't gone through. To avoid your servic...

Best solution Top up Voucher has only 14 digits

Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end. I cannot get through to speak to an advisor currently

Access to my account

Please I can't switch to my account from the app. Each time I try it and the response I get is there is an errors, we are trying to fix it". This has been happening since two months now

Live chat

How to get on live chat using data

Cancel and Return Router?

I'm thinking of cancelling my Three account. Do I still need to send back the 5G router even though it is more than 2 years old?I find the Three support is woeful. Got put in a webchat Q behind 27 others. Tried in the app but it said no one is availa...

Best solution Sim card

I have locked myself out of my sim card and don't have the 8 digit pass code could you please tell me what it is ?

Hacked 4 times

4 times my daughter has had her phone number stolen. we keep getting it back after traveling to the nearest three shop 15 miles away. All accounts in the phone hacked. Someone is ordering an eSIM in her name and changing personal details to do this. ...

Roaming charges

Hi All, has anyone ever come across this? I was due to go to Spain 20-28th June. I have a weird contract set up (on the app it was defined as LEGACY NULLLLL 24months XXXX) So i called Three customer service to enquire if i had go Roam or not. The guy...

Smartwatch pairing plan

Can anyone help?I was recently gifted a Galaxy 7 smartwatch, I have linked it to my phone, however, I am having alot of difficulty setting up the smartwatch pairing plan.The instructions on the Three app say in the Wearable app, open watch settings, ...

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