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Usage history on PAYG

I used to be able to use the Three app to see all of my calls, text, data and ThreePay usage. I can’t see how to do that anymore? It’s a PAYG SIM. I’ve tried the website too and also can’t find the details I used to be able to see. Has access to this...

Charges and data usage

Absolutely fuming, was going to Europe for 4 days so bought a weeks pass for £12 so I didn’t use my data and also bought to additional bolt ons at £5 each.came home and not got any data left and been told I have used it all whilst away and need to wa...

Fredinny by • Fledgling
  • 744 Views
  • 1 replies
  • 0 likes

Problem with bills

I've been struggling with paying a bill for a week now. I made a bank transfer to my 3G account last Friday, February 28th, but the bill payment of £166.20 has not been made yet, which is really annoying. I put the customer number in the transfer ref...

3862722 by • Fledgling
  • 642 Views
  • 2 replies
  • 0 likes

Bill carrying on after 2 year contract expires

Hi, I purchased an iPhone for my daughter and had been paying £56 monthly. I realised recently that I had been paying for an extra 4 months past the end of the contract. I spoke to THREE today and they are saying that they would not refund the extra ...

Chris9 by • Fledgling
  • 1143 Views
  • 1 replies
  • 0 likes

can't add new data pack to my payg

my payg monthly allowance expired 25 march. system won't allow me to buya new one as it insists I still have an active data pack although it also confirmsI have no remaining allowance.

bryn by • Fledgling
  • 483 Views
  • 1 replies
  • 0 likes

Best solution How to view open cases/queries under your account?

Hello, does anyone know how to find open cases in your account. I have the reference numbers and got emails saying login to check case for the updates. But I can't find this anywhere. Three customer support have been unhelpful and I am not sure how I...

yovin by • Fledgling
  • 3560 Views
  • 11 replies
  • 1 likes

Best solution Voicemail setup won't record my name

I am trying to set up my voicemail by calling 123 and following the steps. I set up my pin, no problem. When it asks me to say my name I wait for the beep, say my name, press hash and it says "Your name has not been recorded" then asks me to try agai...