I was looking to buy a new phone from Three, but a PAYG phone: I already have a sim contract. So I go to the shop, click on 'PAYG' phones, look through the list of Apple phones available and the various prices, click on on, then get taken through to the next page - where I am asked to 'choose a plan'. But I don't want a effing plan! I have one, THAT'S why I was looking through PAYG phones!
So I've just called 333 to speak to someone and get taken through an interminable list of options, NONE of which is relevant. How can we get through to someone without jumping through hoops all the effing time. Think of your customers, Three, if it wasn't for us you would not make a penny!
NB Even the list of 'labels' from which we are asked to choose it effing irrelevant.
