Why is data being used from Top up even though you have an active Add on with data still on it
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on โ10-03-2023 09:47 PM
Noticed this today, I presume it stems from the update. Top up is being used in preference to data add-on, according to Three I have 7.4GB left from an Add on that expires on 04/10/23 and yet had no data connection from lunchtime today, after topping up I had data connection but the top up is down by ยฃ5 already
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on โ10-14-2023 08:19 AM
Still waiting for this to be resolved
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on โ10-07-2023 02:48 PM
I have a similar issue. My auto-Data-Pack payment was taken on 27 September and I received the SMS saying โyour Data Packโs almost readyโ. However it was never applied to my account and all my allowances show as โExpiredโ. I was hesitant to buy a separate top-up due to exactly the situation you describe. I currently have no calls / data / SMS. Iโm hoping @JonathanB can help.
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on โ10-07-2023 09:48 PM
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on โ10-04-2023 11:01 AM
Wow ! I feel as though I could have written this -- I too am having this exact issue and I am pissed off as there is no one to TALK to -- just the chat, which is garbage. I now have to go into a store 1 town over to talk to a person tog et this fixed -- AND I want my money back that was taken for the data !! (and I need a new add on as well)
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on โ10-04-2023 01:02 PM
Is that the only solution
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on โ10-06-2023 03:46 PM
@Robnor456 and @sgkalina
This looks like an issue with Three's new customer management system ; @JonathanB might like to comment ?