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Best solution Change number

Im in a sim and phone contract but I want to change my number, is this possible and how do i do this? Thank you 

LB28 by • Fledgling
  • 2590 Views
  • 2 replies
  • 0 likes

Arrears!!!!

So I ordered a new handset end of March. I then missed a call from 3 which then meant the phone was recalled from the courier without being delivered. I spoke to 3 agent who advised that due to Fraud procedures the phone was recalled but another coul...

Ves by • Fledgling
  • 3185 Views
  • 10 replies
  • 0 likes

Best solution Apple Ultra 1 mobile data no available

Hi - I’m new to 3. I’ve ported my number across from Vodafone and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could con...

Scott_K by • Regular
  • 6576 Views
  • 12 replies
  • 0 likes

I can’t make or receive calls

I can’t make or receive calls . Even when  I have the phone right in front if me and call from another phone. My husband also has the same. At least since Thursday. Anyone know how to resolve this? So fat wasted over an hour of my time..  no issue is...

SAK by • Fledgling
  • 1112 Views
  • 1 replies
  • 1 likes

Voicemail charges

If abroad outside of areas covered by £2 a day charge to use your plan and somebody leaves a message on voicemail is there a charge involved if you don’t access voicemail till you get home

Clive1 by • Fledgling
  • 875 Views
  • 1 replies
  • 0 likes

Application unsuccessful, no reason why... Twice!

I've attempted to change my contract in April. Did all the checks, had an excellent deal... Immediately said 'unsuccessful' when staff in store attempted to submit my application. I confirmed I knew no reason why this would happen. They encouraged me...

Mckl1259 by • Fledgling
  • 1463 Views
  • 1 replies
  • 0 likes

Three fails to provide return instructions and bag

Has anybody else have this problem? I cancelled a mobile broadband contact. Three says aI have to return the broadband hub within 30 days or will be charged about £100. They say instructions will follow and I'll be provided a return bag. This never h...

Lostcat by • Fledgling
  • 966 Views
  • 1 replies
  • 0 likes

Cannot purchase apps with three pay

Hello all, when I try to purchase apps I keep getting an error saying I have used all my spend cap limit when I have not. Spoken to someone at three who says all is ok at three's end and I need to speak to apple. Spoke to someone at apple who says it...

Deleting previous direct debit records

I noticed with SHOCK this evening that all the old bank accounts I'd used to set up direct debits in the past for my Three account were still all saved in my Three account. THERE WAS NO OPTION TO DELETE ANY OF THEM. I don't think this is nice. How ca...

Drtonik by • Fledgling
  • 2273 Views
  • 6 replies
  • 0 likes