Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3911 Views
  • 0 replies
  • 9 likes

Bogus calls?

I keep getting calls and messages from strangers asking who I am and why I’ve just called them. What’s going on and how do u stop it happening?

Jill by Fledgling
  • 1032 Views
  • 5 replies
  • 2 likes

Cancel my add on

This is ridiculous I can't cancel my add on this is a simple thing but there's no option to cancel.. Please cancel my add on or I change the network and make a complaint about this three network

Cannot register to account, lied to in store

I I am currently on a plane to new Zealand. I spoke to someone in a 3 store to ask about data roaming, they said I would get a text on landing with details, which seemed simple enough.  I've just looked through the website and your colleague has down...

slapchop by Fledgling
  • 453 Views
  • 1 replies
  • 0 likes

Upgarde after 90 days

I was told when I got 2 sim only deals out I be able to upgarde before Xmas so on the 22 Dec I was told I can't till 26th December so I contact them on boxing day then be told I can't till today 27th December and now today I been told tomorrow. I hav...

Three pay stopped working

My current spend is £60 when I checked and three pay is not letting me purchase from the play store.i have no spend cap on my account and my account is up to date with payments.

My account is blocked

I have tried to log in to my account many times as I didn't realise I had ran out of credit and it is saying my account is blocked. I have reregistered last month and topped up my account that same day yet I am no longer able to access my account to ...

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
Top solution authors