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Conversations

Why was my voicemail deactivated?

My voicemail was deactivated with no warning and no reason.  I tried contacting support, but they just made up some nonsense about people who don't receive voice mails regularly enough and therefore aren't using space in the database are using too mu...

Jiminy by Fledgling
  • 1264 Views
  • 1 replies
  • 0 likes

Finished contract and returning the router.

My 5g contract finished in January but I kept paying for the service until the 18th of April when I decided to move over to Fibre.My bag has just arrived and in it is a letter asking for the router back in new condition.  Also, when I spoke to an adv...

DarrenS by Regular
  • 3674 Views
  • 13 replies
  • 0 likes

Old Paygo vs. New Paygo and eSIM Support

I don't live in the UK so I only use my service when I visit.  I have the old Paygo SIM card I bought in 2018 and it is still active.  I know that system is different from the new system.Questions:1 - It seems the New Paygo and the Old Paygo are simi...

username by Fledgling
  • 1306 Views
  • 2 replies
  • 0 likes

Fraud

My contract for the phone and sim finished in July 2024, at the time I missed the email and was assuming my contract is expiring in July 2025. When I went to three they told me my contract expired but they were still charging me £79 from July till Ap...

Kmis by Fledgling
  • 1171 Views
  • 4 replies
  • 1 likes

Best solution Scam or not?

Hi guys I’m sure it is a scam , but I’m new to three and received a call from 0333 338 1302 I can’t find anything for it and just want to confirm my suspicions  if anyone knows let me know please ,  it says an exclusive customer offer hence my suspic...

Best solution Promotions Fraud

HiI want to confirm if promotion@threeuk.services is a genuine three email for promotions.

J2h6 by Fledgling
  • 848 Views
  • 1 replies
  • 0 likes

Email about deactivating sim

I’ve had an email saying the following….Hi there,It’s been 180 days since you last used your plan – so it’s due to close tomorrow.Once it’s closed you won’t be able to reactivate it. You’ll then have just 30 days to transfer your number.To keep your ...

BoJ by Fledgling
  • 1669 Views
  • 4 replies
  • 0 likes

Best solution Over charged twice for the same service

How many other people have been charged twice for the same account by not cancelling their old one?Don’t you think that this is an obvious case for the ombudsman and should have been stopped years ago?Apparently, a lot of companies do it as a matter ...

Best solution How do I request a PAC code online?

Hi iv had bad experiences with 3s staff n customer services in the derbion derby supermarket n misleading information regarding the portable hub. So iv decided to leave the 3 network. How do I request a PAC code online to keep my number as it charges...

Nike by Fledgling
  • 2987 Views
  • 7 replies
  • 0 likes