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I have a new PAYG account and would like to check the following with the community please. Apologies if this is already answered - I did search but couldn’t find. is auto top-up required if I have an auto-renew data pack? For example, I have my debit...
I’ve been trying to cancel a broadband account with three for at least four months now. I called in December and made payment was made, however January it has showed up on account in arrears! I called customer service again who were no help and said ...
It seems like a misconfiguration at sender's end. I'm not receiving the notifications from Community due to it being flagged by Gmail, and I have to keep checking Spam and confirming it's safe, every single time:It would be great if this can be fixed...
I've had Three since September 2023. EVERY month there's some new problem when I try to renew my data pack. The first time, they straight up just stole my money. I paid for the credit, and the credit showed as 0. I waited and waited...nothing. Had to...
First post here.Going around in circles a bit with trying to sort an Phone upgrade with customer services.My Device was paid of years ago as only a iPhone 6s so i only have an Airtime plan at £19.99 which i think is the cheapest. I don't remember ren...
I ordered an upgrade on 30th of January as I was due for renewal. I Picked the Samsung S24 which stated and still states "In Stock".I've not had a delivery despite your delivery information stating it's next day delivery. Speaking to a web advisor, w...
Was due My new upgraded phone to arrive today dpd said it was out for delivery then I got in the tracking and that it was getting sent back to 3 I contacted 3 on chat and they couldn't tell me why dpd were sending it back then I wad told that I need ...
I usually use auto-renewal and did not have any problems before. I use 10 pounds pack and my plan automatically get paid in first day of month. This morning (1st February 2024) they were supposed to withdraw 10 pounds from my bank account but they wi...
Hi, I received calls from what appeared to be from three online promotions.........SCAM.....they use numbers like 0204 5064838 or 0203 9713038. emailing from info@threeupgradation.sound so convincing, no upgrade delivered and £30.00 taken from my ba...
Hello three has took 2 payments from me this month i paid through the app on the 18th of january they took another payment on the 22Th i have contacted them and they said i had to wait a few days it has been over a week and a half and still not refu...
