Accounts and services - Get support for Three services

No eSIM email and cannot activate even manually???

I can receive verification emails but NOT the ones for eSIM. I just decided to switch to eSIM today after getting the iPhone 15 pro max. Request and there is no email. Contacted online live chat and they tried sending for four time and also to a diff...

Bug

There is a bug in the payment page, at least from the mobile app. You can’t select a payment method.

Paul

I received my Three 5G Hub last Friday.I have tried numerous locations around the house and cannot get an acceptable or reliable signal.Hence I am trying to cancel the contract well within the 30 day cancellation period.I completed the online form 3 ...

Best solution Mr

Hello just wondering if anyone could offer some help, I currently have a pay monthly account which has reached the end of its contract and a new pay monthly contract (with a different number) which I am unable to access as when i try to log in I am r...

Unable to log in

Hello, I joined three pay as you go a week ago. I tried to login my account but the app says I have not been registered yet. I tried to register but the register button does not work. I went to one of the stores and was told that my account was locke...

Why is data being used from Top up even though you have an active Add on with data still on it

Noticed this today, I presume it stems from the update. Top up is being used in preference to data add-on, according to Three I have 7.4GB left from an Add on that expires on 04/10/23 and yet had no data connection from lunchtime today, after topping...

Pay monthly contract continuation

My husband has a three account on a monthly contract and has gone abroad to work for 5-6 months in New Zealand. He has had to remove his sim from his phone as he has been provided with a New Zealand sim and number to use while he is there. As long as...

Can't call, text or use data allowance from my add-on after the system update at the weekend.

I had an add-on that was due to expire on 2nd October so I topped up with a new 10gb add-on last week as I was told there's a system update over the weekend. After the weekend I can't call, text or use my data allowance. I re-registered for a my3 a...

Unable to re-register on the Three mobile App

I am using the old Three mobile app, it’s now telling me to re-register, when I try I keep getting an error message, I don’t believe I provided an email address when I registered the number some 8-9 years ago, please can you help

Cannot speak to a human?

What the hell is going on with three? Stores are closing, you cant speak to a human, I cant top up, I cant do live chat. Three has taken money from me, stolen effectively and not changed my balance.

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