fraudulent account setup in my name and address

[mingj_14]

what is the direct contact for the fraud team as they need to close this fraudulent account setup in my name ASAP so my credit score doesn't get damaged by the unpaid bills.

i dont want a general customer service number, i need to speak to someone with authority to close the account immediately.

[Officina-red]

Three don’t publish a direct fraud team number, hope this page can help https://www.three.co.uk/privacy-safety/report-a-problem

[JonathanB]

Hi @mingj_14,

I'm sorry to hear that there's been a fraudulent account opened in your name. I can't imagine how frustrating and distressing that must be.

I totally appreciate you'll want that closed down immediately, and to be put in touch with the customer protection teams as quickly as possible, but you need to contact customer services first, they'll collect some initial information, then the fraud investigators get in touch after this has been investigated fully.

Thanks,
Jonathan