no active line found

[coolhandluke]

I can not login to my account no active line found 

[JonathanB]

Hi @coolhandluke,

Sorry to hear this. Are you using the same log in details to access your Three Community account here? Did you leave Three and rejoin us at a later stage, or did you have more than one number and cancel one of them?

Thanks,
Jonathan

[Sapphira]

Hi Jonathan, I am having this issue as a returning customer. I spoke with someone at three who closed my app account and asked me to re-register. I am still seeing “you have no active plans”. However when I go into manage account, my info from my old contract in 2022 is showing. I explained this to agent on the phone who wasn’t sure what else to do. My account number is showing my old account number, he couldn’t change this to my new account number.

what can I do about this, I really want to be able to view my usage etc! 

thank you 

[PeteG · Accepted solution]

Hello there. 

It's disappointing to see you're having issues getting access to your information. It sounds like your accounts might need to be merged together into one account in order to have your My3 account set it's self up on an account that has your plan. 

Once that's done, you'll likely need to re-register again, but hopefully that'll be it sorted. Pop through to the Support Team and let them know you'd like to merge your accounts into one. 

Pete.