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3 weeks ago
2 weeks ago
Hello.
That's quite strange. It sounds like the My3 account and linked email address might need to be reset. It isn't something you can do on your end, but you can speak to the Support Team to request that they get that done for you.
Pete.
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2 weeks ago
Hi
tried a few times to get help on chat and keep getting cut off
2 weeks ago
Hey @filbert,
Sorry to hear you've had trouble connecting with the team. Did you manage to get connected via live chat after posting? You can also give us a call at 0333 338 1001 from any phone.
Thanks,
Kate
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2 weeks ago
Hi
Did get in touch after 3 attempts.
They still can't sort the issue as they say I need a new email address as my email was with a cancelled number?
I still have my original number and original email.
3 weeks ago
Hi @filbert,
That's really odd, when you upgrade it shouldn't affect how many lines you have on the account, as it's just the plan for an existing line that's updated. Is it possible you've had a line cancelled and a new account opened, or moved from a PAYG to Pay Monthly?
Thanks,
Jonathan
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3 weeks ago
Hi
I recently had 2 numbers on my account.
One was cancelled.
But now I can't see my number on the account.
I can call 333 and get info there but not on the app
Thanks
2 weeks ago
Hey @filbert,
Thanks for clarifying.
I'll pop you over a PM with more information on how to get help with this issue. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Kate
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