number hasnt transfered to new phone

[GerryM]

I purchased another phone from 3 yesterday "I haven't changed provider" but my number has not transferred to my new phone.

Thanks in advance

Gerry

[MZone]

Pretty sure if you upgrade you just put your old SIM card in your new phone and carry on. If you ordered online they sometimes send you a free PAYG SIM with it so you can give to a friend/family member so have you put that in the new phone instead?

[JonathanB]

That's right, we may also send a "replacement SIM" but that's more just to cover if moving between two phones which take different sizes. As Nano SIMs have been standard for many years now, it's rare to actually need a SIM replacement when upgrading.

So no need to actually activate a new SIM unless the old one isn't working, or is the wrong size for the new device.

[Anonymous]

PAYG or as I suspect pay monthly? If it’s pay monthly I’d have to ask why you didn’t just upgrade. Or perhaps you did. Please elaborate as to your exact dilemma and we’ll try to help.

[GerryM]

Yes, I did upgrade.........still have no joy, and still ringing my old phone 🤔

[Anonymous]

Well with respect that’s hardly elaboration  so anything we say on here would be guesswork which isn’t fair on you. Best you contact customer service as they’ll have access to your account whereas this forum doesn’t.