Accounts and services - Get support for Three services

Three withdrew payment twice

I usually use auto-renewal and did not have any problems before. I use 10 pounds pack and my plan automatically get paid in first day of month. This morning (1st February 2024) they were supposed to withdraw 10 pounds from my bank account but they wi...

scam

Hi, I received calls from what appeared to be from three online promotions.........SCAM.....they use numbers like 0204 5064838 or 0203 9713038. emailing from info@threeupgradation.sound so convincing, no upgrade delivered and £30.00 taken from my ba...

Payment Taken Twice

Hello three has took 2 payments from me this month i paid through the app on the 18th of january they took another payment on the 22Th i have contacted them and they said i had to wait a few days it has been over a week and a half and still not refu...

Issues accessing Three rewards

I’m an existing customer but I’m not able to access my three + rewards account. I forgot my password and tried to reset but I get an error message “unauthorised number”. I’ve tried contacting Customer Services multiple times - is someone able to he...

Three - reuse email address on another account

I ported my number out of Three today as got a better deal elsewhere, was wondering does the entire account get closed, so what I am trying to get at is will I be able to use the email address on another account in the future.I ask this as I cannot u...

Best solution Unable to register / log in using old email address

I have recently return to three but was unable to re-register or log in using my old email addressWhen I tried to login in, it will state that your account is closed.When I tired to re-register, it will say someone is already using the same details r...

Proof of Usage & carelessness of three Customers service team.

I have been waiting for proof of usage for 20 days now, service team says that they are having some problem with sending .gmail's.When I received the paper one, date was wrong on usage, so companies doesn't accept it. So again start from scratch. Exp...

3 app. What a joke.

I didn't chose to upgrade this year, due to the utter stupid upgrade prices so instead opted for a new contract, still on 3. (Was half the price of the upgrade I was offered)Now I want to add the new number to the my3 app, BUT that's where the issue ...

Best solution Malware on SIM

I suffered a cyber attack on my iPhone and my desktop computer. I eventually traced the problem with my phone at least to malware that was hiding on my 3 SIM card. So I have removed the card. What should I do now? I had about £40 - £45 in my 3 accoun...

I got a call about upgrading my contract and getting the newest iPhone

Hello, I got a call from 07********* about upgrading my contract and getting the new iPhone 15 pro max for £38 a month and they asked for my card details , I’m unsure if it’s actually three or a fraud? They emailed me as well from an email : promotio...

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