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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3630 Views
  • 0 replies
  • 9 likes

Unable to re-register for My3

I have both phone and fixed wireless access on Three. Both were migrated to the new IT system during last weekend. On Monday, I could re-register my phone account with My3, but as I use the same email address for the fixed wireless access account (it...

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Anonymous by Not applicable
  • 6024 Views
  • 5 replies
  • 2 likes

Can't register for 3 app

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not t...

How to Cancel Smart Watch addon?

I'm having an issue trying to cancel a smart watch pairing addon.. theres nothing in my account that allows me to cancel it and after numerous online support chats they seem to not be able to cancel it also? 

Jm1tty by Fledgling
  • 2111 Views
  • 5 replies
  • 1 likes

Two factor identification

How does one get rid of two factor identification? I manage my mother's affairs as attorney and need to log in to see her bills. She cannot "do" text messages; most of the time she cannot actually make or receive calls on her mobile - but it is a sec...

Samsung Galaxy Watch Plan issue

Having an issue with My Samsung galaxy watch 5 LTE and setting up a Smart Watch Plan.I started the setup process and all was going fine and it said "Setting up service". I went to bed and in the morning I went back onto it and it said Unable to start...

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Jm1tty by Fledgling
  • 679 Views
  • 2 replies
  • 0 likes

Constant texts from 3

I am receiving multiple texts from 3 about roaming charges. I have had 21 texts in last 24 hours. How do I stop them? 

Peterc by Fledgling
  • 793 Views
  • 3 replies
  • 0 likes

***@gmail.com

How much more do I need to tell you so that you can deal with my problem! you have to take care of your customers!!

Aljona by Fledgling
  • 854 Views
  • 3 replies
  • 0 likes

paid my bill but says it’s not been paid

so on my bill there’s 2 sim cards my dads sim card works but when i try call it just says i have an outstanding balance of 23 pound but when i check my allowance it’s says i have “all you can eat calls all you can eat data and all you can eat texts” ...

oralando by Fledgling
  • 1542 Views
  • 2 replies
  • 0 likes
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