on 10-03-2023 02:41 PM
2nd day after the recent system update, and I'm still facing issues.
Initially my data add on was gone on my balance, which forced me to top up because I needed to use the phone.
Last night I found the add-on date was back on my balance and naively assumed it was all sorted. Nope, by the late afternoon, I could not access to data any more, and when I checked my balance, they used up the top up instead of data add on. I still cannot use the data add on, and I fear to top up either because it will be used up in no time.
Who's going to compensate, 1. lost 3 days from my 30-day data add on and 2. 10 quid top up that was used up for the data use despite the 9 GB left on my add on?
It's frustrating.
on 10-09-2023 03:42 PM
No change for me either, still unable to log in my account either on line or in App
on 10-07-2023 02:54 PM
Same problem. Auto-data-pack-renewal payment taken on 27SEP23 as usual. Received the usual “Your Data Pack’s almost ready” SMS. But renewal was not applied to my account - all allowances show as “Expired”. Very, very difficult to get through on Chat and they eventually sent me a copy and paste standard message saying they were looking into it and not to contact them about it again. Meantime I have no phone service - all I can do is receive calls and receive SMS.
on 10-08-2023 07:56 PM
Yes, still same issue for me after a week, I can only rely on public wifi when I go out… this is really ridiculous.
on 10-07-2023 09:47 PM
on 10-07-2023 09:37 PM
More issues for you to look at @JonathanB.
on 10-04-2023 07:03 PM
Have you had any progress with your issue?
10-06-2023 09:55 AM - edited 10-06-2023 09:57 AM
Any progress ? If you have still got problems, I suggest that you tag @JonathanB into your answer. If you have not already done so, you also need to alert Customer Services on 333.
on 10-07-2023 03:04 AM
I suddenly had data service yesterday and thought this nightmare was over, but I was wrong and there is no data service starting from Friday 8pm, this is just annoying.
on 10-06-2023 12:03 PM
Not yet, I passed my issues to their social media team yesterday
