Eleven weeks after cancelling my contract and 3 online chats of requesting a bag to return my 4G modem I finally received one on 20th January which was 2 weeks after the required return date. Contract terminated 7/11/24, Contract ended 7/12/24, Required return date 6/1/25.
I returned the modem on the same day and the tracking records a delivery ay 9:27 the following day. In latest online chat the agent claimed that Three hadn't received it. He first claimed that the tracking details weren't correct which they retracted when I informed them that I had the certificate of posting in my hand and was reading the tracking from the Royal Mail website.
5 days later this return has still not been processed and my account credited.
This is now getting very worrying as Three want payment by 4/2/25
