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4g broadband

ShaunR
Fledgling

Hi all new customer here just received 4g broadband router today and can’t get a speed higher than 5mbs can anyone help give advice please 

2 REPLIES 2
JonathanB
Community Moderator
Community Moderator

Hi @ShaunR,

Sorry to hear the speeds are letting you down. Have you tried experimenting with where you place the router? Generally the best position is somewhere high, especially window sills, and it's best to place the device at least one metre away from other electric appliances. More info here.

You can also use the link @Geluk shared to check the normal expected coverage, and the Network Status in case there's any temporary issues that may be causing this.

Hope this helps,
Jonathan



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Geluk
Key player

Didn't you check their NETWORK COVERAGE page before signing up?
https://www.three.co.uk/support/network-and-coverage/network-support