£50 gift card

[Jimz]

Hi all, I signed up to the 5g mobile broadband offer via Compare the Market with a claimable £50 gift card after 75 days. I'm nearly 75 days into the new contract now. How do I redeem the offer? Thank you, James

[AK2]

I spent an hour yesterday chatting with various representatives from Three support, who claimed that the promotion is advertised on Comparethemarket and has nothing to do with Three. Today, I received the following response from a Comparethemarket representative:

"As previously explained, all gift cards and vouchers offered on the Broadband pages are managed by the providers. We do not have any access to them. I'm afraid I would not be able to say how Three validates their orders as we do not have access to them. I would recommend contacting Three, informing them of what I have told you, and requesting a supervisor to investigate this further for you."

This is incredibly frustrating. If anyone has managed to resolve this issue, please share how you did it. Any advice would be greatly appreciated!

[JonathanB]

Hi @AK2,

I've replied on the new topic you created with a couple of suggestions on how we could look into this further.

Unfortunately we never heard back on this topic as to the final outcome, but it looks like @Jimz was in touch with Compare the Market and they acknowledged a delay. @Jimz did you manage to get this sorted out in the end? 

Thanks,
Jonathan

[AK2]

Hi James, 

Has anyone here successfully received the £50 gift card from the Comparethemarket promotion? I signed up for the same deal, and since my contract started on 10 September (112 days ago), I’ve been stuck between Three and Comparethemarket customer service. Both teams keep passing responsibility to the other, and the validation process still hasn’t been completed.

If you have managed to resolve this issue, could you please share how you did it? Any advice would be greatly appreciated! thank you!

[FraserC]

Thanks for getting in touch. Were you given any information for claiming the reward when you signed up via Compare the Market?

[Jimz]

Hi Fraser, no I don't recall seeing it after I got redirected to the three website. Please see attached screenshot. I'll see what it says on Compare the Market. 

 

[KateS]

Hey @Jimz,

Thanks for sending this over.

Have you been able to get in contact with Compare the Market? If so, what's been advised?

Thanks,
Kate

[Jimz]

Hi Kate, not yet, bear with me a week or so and I'll get back to you. They did say there's some delays on November payouts. If you don't hear anything, assume it's resolved! Thanks.