5G Home Broadband KT10

[NewbieHere]

I’ve had 5G home broadband in KT10 since Aug 2021 & I was completely satisfied with performance. 2 Months ago it became virtually unusable for broadband & the 3 network checker indicated that “infrastructure work” was being carried out on local masts. There is no indication of when this work is scheduled to complete . To be fair, 3 have credited me with the equivalent of 1months charges but I was rather alarmed to see on the 3 website that 5g broadband is no longer being offered to new customers in KT10 .

Is this just a temporary hold whilst the infrastructure upgrade continues or something more sinister?

It really would be helpful if 3 would come clean & tell me how long they expect it to take to complete the upgrade & restore 5g broadband service to me in KT10.

[NewbieHere]

just an update in case anyone is interested.

three have agreed to cancel my 5g broadband contract without penalty because it’s been virtually unusable for 11 weeks & there is no indication of when the ongoing engineering work is scheduled to be completed. I’m sad to be leaving  three 5g broadband, the service was great whilst it lasted.

[SilentBird1526]

Seams like the same thing is happening with the new 5g home broadband. No fix, no response. 

[NewbieHere]

Thanks StephB, your suggestion is much appreciated. I spoke to Alistair on webchat & he was very helpful. Thankyou

[StephR · Accepted solution]

Hey @NewbieHere,

I sent you a further Private Message yesterday, have you seen that yet? If not, have a check and follow the steps to connect with us directly. We'll take another look at this for you.