Broadband – Get support for broadband related queries

4G Home Broadband no longer available

I have had Home Broadband from 3 for nearly 4 years using in my garden office - I have a Sercomm 4G Plus router LTE2122GR. I also transfer the sim to my ipad when traveling! Contract coming to an end and went to discuss options to be told that 4G ho...

Can I separate the 2.4ghz and 5ghz networks on Three 5G Hub NR5103E?

Hello, I'm not very tech savvy....I have the 5G Hub NR5103E, and have two eufy devices: a smart hoover and smart scales. I have been unsuccessfully trying to connect these to my wifi, and noted in one unsuccessful attempt a message came up advising t...

Stolen Router, how much do i need to pay?

Hello, my 5G router was stolen by my roommate. I would like to cancel it so they can't use it but I won't be able to return the router. How much will I be charged for the loss of the physical router?

NR5103EV2 port forwarding does not work?

Hello, I am new to the forum and hoping that someone may be able to help with a port forwarding issue. I have a NR5103EV2 firmware version V1.00(ACIR.1)C0, I am configure a Samsung v3 smartthings hub connected via ethernet (port 1).At the moment, I c...

Geolocation not right.

Hi, I have the Zyxel NR5103Ev2 router and I have great signal and great speed. The only issue I have is that a lot of websites believe I'm in Nottingham/Grantham, when in actual fact I'm right in the middle of Loughborough.It's a bit of a problem whe...

EERO

I have Three 5G broadband, which i ferl needs boosting for better performance across the house. I'm thinking about creating a mesh network and it seems that EERO is the preference. Is that correct?... What exactly should i purchase?... How do i set i...

PS5 intermittent sign in causes issues

I've been having problems with the PS5 failing to sign in when trying to play online games such as Overwatch2 and Valorant. If it manages to load into the game then it normally stays connected and latency ping is good and consistent.I've tried all th...

Router stuck on 4G, phone too!

Hi there!As of yesterday my router and phone haven't been able to connect to 5G. I did a Network Status Check yesterday and it said there was an issue with the mast. But today the connection is the same and the Network Status says there aren't any is...

Home Broadband 5G Issue

Chester City Centre . . Facing Internet Issue

POE Support

Can anyone confirm whether the output Ethernet ports on Three 5g Routers support POE (power over Ethernet)?