5G connection on nr5103e keeps dropping
on
โ03-14-2023
07:19 PM
- last edited on
โ03-20-2023
01:58 PM
by
JonathanB
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on
โ03-14-2023
07:19 PM
- last edited on
โ03-20-2023
01:58 PM
by
JonathanB
As the title describes, it's annoying. All the phones, on the same 3 network, are fine. Is there an update beyond b12 for this router? Or can I get a new one? what's the deal.
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5G
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on โ03-20-2023 01:59 PM
Hi @videogames_69,
Did you get a chance to check my reply to your private message? The team I've directed you to there ought to be able to help if it seems to be a faulty router.
Thanks,
JonathanB
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on โ01-11-2024 11:23 PM
Can you direct me to the same team I have this same problem. Many times every day the lights all stay on but the connection drops. It is unworkable
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on โ01-12-2024 12:32 PM
Hi @ohmyglob,
Have you tried getting in touch with the Broadband team? There's numbers for them listed on the contact us page I've linked.
Thanks,
Jonathan
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on โ03-15-2023 06:22 PM
This really is inconvenient as I am not getting the service I'm actually paying for. Is there some number I can contact to get the router replaced or something? I tried the web chat support and they just brushed me off.

