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5g Outdoor Hub intermittent

apollo32
Fledgling

From early August my 5g Outdoor Hub (Green Packet Y5-210MU) started rebooting itself- it started initially on the hour, lasting for approximately two -three seconds this issue has become more frequent in the last few weeks.My eero mesh light goes red for a few seconds then changes to white. More recently the light is white but I am not connected to the internet. Which is annoying because i can't do anything without interruptions. I find it hard to believe that I am the only one that Three Customers Service is telling me..! The Post Office scandal springs to my mind ..! Does anyone have a solution as this issue is driving me insane. Rebooted the system yesterday (10 mins) no change. Any solutions would be appreciated. Thank you 🙏🏿

11 REPLIES 11
MichaelP
Community Support Team
Community Support Team

Hello @apollo32,

I can see there's been some very helpful guidance provided by @MymsMan that appears to have helped resolve this problem for another user.

Have you been able to try these steps yourself? If so, please let us know if you've had similar success.

Thanks,
Michael



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


MymsMan
Rising star

Has it solved the problem?