Awaiting label to return 5g modem

[Tomtomtom]

Hi,

I submitted a cancellation under chat id 14630a4e-c0c3-4df0-9a5b-ae850bb77304 on 5th April and it was mentioned the label would be received within 5 days from then.

I’ve not heard anything yet, not even a confirmation of my end date, nor the bag. And obviously knowing this is a common issue with three makes me concerned.

Please could you send me the usual PM of how to get in touch to get this resolved? (It’s a shame this still seems to be ongoing!) 

Thanks and much appreciated 

[JonathanB]

Hi @Tomtomtom,

I'm sorry to hear about this delay with your return. I've sent you a PM now to get you in touch with some colleagues who can help you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Threlly]

Jonathan's "colleagues" must be getting so many requests from this forum, you'd have to wonder why they haven't taken the issue up with Three support and fixed it?

Unless, of course, there never was any intention to fix it, call me cynical...