Broadband – Get support for broadband related queries

5G HOME BB AVAILABILITY/ROUTER

My coverage checker currently shows 5g is not available in my area (PA2***) and my address shows as uncolored. Millimeters away (map wise) 5g shows as available outdoors. In practice, I can now get 5g on my mobile indoors with a consistent speed of o...

Signal Strength 5G

I tried moving my Router to an upstairs window today , this resulted in a marked increase in signal strength and quality, so i bought a Tp_link from argos to improve the wifi downstairs , and now my network is performing much better, i also now have ...

Best solution 4g reception

Hi all. I have an XTE 5g modem and get great speeds. I will be going on holiday shortly to a site that has no Wi-Fi. The 3uk coverage map says that there is ‘good service’ on 4g but no 5g. If I take my modem will it automatically connect to 4g or do ...

Upgraded from 4g to 5g hub

I recently upgraded from 4g to 5g hub and ever since I plugged it in it has a red network light. Can anyone tell me what this means. Is it broken? As you can probably tell I'm not that tech savvy.

Broadband speed

Recently received a 4G+ hub , it has medium strength signal all over the house , connected easy to all my devices, however, the speed is so variable it can be as low as 5 Mb the fastest I got has been 25 Mb most of the time it’s about 10 Mb , when 3 ...

4g to 5g

Called to upgrade my contract from 4g to 5g this morning but told there would be a fee of £284 to come out of my 4g contract. This seems ridiculous that you cannot upgrade and start a new 24 month contract when I would be paying 3 20 a month instead ...

No 5G reception on Three 5G hub/router 112 373

I have 5G reception on my iPhone and iPad but not on the 5G hub only 4G ???

Nano SIM card

I am trying to update/change my router.It's asking for a nano SIM card, but the SIM card in my current router is a bigger one. How do I get a nano SIM card from three please?

WiFi Connected but No Internet

Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access. Have tri...

ZTE MC801A Wan IP lease time

HiHas anyone noticed the wan IP lease time is short? I mean mine changes around every 23-24 hours, and sometimes every 6 hours, I have no idea if its my signal, as its at NR5RSRP: -57, RSRP: -104 and RSRQ: -10, i was wondering if its due to fact my R...