Broadband – Get support for broadband related queries

Help! need a replacement Zyxel NR5103E 5G Hub but cant get one?!

Super frustrated, just been on a webchat over 2 hours then a call for them to repeat the same thing!They want me to cancel my contract instead of trying a replacement router i cant get any 5G signal from then router only 4G, my phone however achieve...

5G streaming issues ZTE MC801A Hub

I have recently purchased Three Business 5G and have been provided with a ZTE MC801A 5G hub. The issue I have is that although my devices (Panasonic Smart TV, Apple TV & Amazon Fire Stick) will connect to the router, none on them will allow me to wa...

Working from home

Good Morning I have had my contract since Feb 2022 and for the first 11 months the product was excellent.Since Christmas I am having constant issues everytime I work from home using the mobile broadband as when I use the VPN to get on my work network...

Best solution 3 won't help me return my router

I signed up for the 4G home broadband on March 1st, the HUB & sim were delivered the next day & I immediately decided to cancel. It just wasn't right for me & not really fast enough for a 24 month contract. So I went on the live chat & rang & I kept ...

Broadband issue

Does anyone know how to get the new 5g router i have the old version and plays up every day just randomly turns off and i have to reset it getting really annoying as its been like it since October rang 3 plenty of times and still haven’t managed to t...

Data Only - Strict NAT Type

Hi all,I have a new data-only SIM from Three which I'm using in a 4G router. Everything is working fine except I can't play some Switch or PS5 games, as they're reporting a strict NAT type. I'm using the 3internet APN, so I thought this shouldn't be ...

5g not working with my devices

I have just upgraded to 5g and a new router, hopeful everything would be better but a lot of my things now won’t work, ring doorbell and cameras and also limited channels on my tv, definitely can’t get Netflix or Prime, can anyone help me please

Number from in the zyxel nr5103e

Hi I've just changed the three zte router to the zyxel nr5103e. Its now set up in passthrough with my asus rt ax88u doing the biz .I cant for the life of me find my 3 number to register and use the online app .I've looked at the guide that three dire...

Best solution Three Home Broadband: Zyxel NR5103E drops connection and WILL NOT RECONNECT AUTOMATICALLY

Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.If you're away from home and rely on your home broadband to monitor your ho...

How is Three 5G still this bad?

Our 5G journey with Three started in early 2020, it was too early and they were not ready to launch this product, it took us 2 years and literally days of my life wasted battling with the dribbling morons on support to get to a working 5G connection ...