Broadband – Get support for broadband related queries

5g home broadband issues

I moved house in August and the cabled internet is quite low speeds so seeing that there is a 5g tower close by and speeds were estimated to be very good in the are I decided to take the 5g home broadband 24month contract thinking any problems would ...

Connecting 5g hub to Sky Q using ethernet cable

Really pleased with my new 5g hub.. It's excellent as a standalone router. However, I'd like to now connect it to my Sky Q box using an ethernet cable so, a couple of questions.. 1) is it just plug and play or do I need to change settings on the Q bo...

Best solution Mifi ran out of data but app says not…

Hi Recently got a Three PAYG sim for use in Mifi device. Got a 10gb plan to test it out - worked well.Now the devices attached to it say the data has run out (not unexpected) but the app and online account say I still have 99mb left and it won’t let ...

Slow Broadband and inconsistent connections

By inconsistent connections I am not talking about connections between the device and the 5G Router. I'm talking about internet connection. I have taken out the sim and put it on my mobile and it's slow, so this rules out hardware problem. Yes, I tri...

4g v 5g

If I buy a 4g Broadband router package and 5g becomes available in my area can i change to 5g without additional costs.I am on the very edge of 5g in my area and know work is in hand to add more coverage but 3 wont sell me the 5g package

Issues with Sky Stream using Three 5G Hub MC801A for internet access.

HelloI have had a long weekend trying to get a new Sky Stream Puck and Three 5G Hub to operate correctly together.The issue is the SKY Puck becomes unresponsive and was unable to complete registrationMy internet is provided by Three 5G Hub with the f...

NR5103E with Google Wifi 1st Generation

Sharing this as it may help someone else. Ive been running Google Wi-Fi 1st generation with no issues with my last 2 internet providers with no issues. Connecting it up to the NR5103E turned into a nightmare loop if issues.I initially married up the ...

Best solution 5g hub/Sky

Hi, newbie here. I've taken a shot and got the 5g hub and so far as a standalone it's brilliant, upping my up speeds to around 450mbps from 13 and down from 6 to around 30mbps..no probs. I've got a full Sky Q system at present, Q box and 3 mini boxes...

I'm on a broadband contract, the network is unusably slow despite signal strength being at maximum

I'm on a mobile broadband unlimited data contract with 3, I have a sim card that I use in a USB dongle plugged into my computer to provide internet access.Usually the speed is fine, but for over two weeks the speed has been unusably slow (despite the...

NR5103E Work VPN disconnects keeps trying to connect every 5 minutes

I’ve had a 5G home broadband plan with the above router for around 2 weeks now. I’ve managed to get every other device in the house connected to the router without issue, however it doesn’t seem to like my employers vpn which is needed to connect my ...