Birmingham internet outage

[Tezbine1983]

After 8 days of being messed around and without Internet as I was sent a new sim card for no reason when upgrading my contract, have now received it but no connection as outage in my area.

Having spoken with "technical " team I'm told this may take at least 7 days to fix which I think is quite shocking.

Anyone able to shed more light on what this fault is and if its really going to take that long to fix?

Terry 

[Maxine]

Please don't give out any information to any scam companies, and block the numbers. There's more about this on our Fraud page.

We'd need to speak with you via the live chat link we sent over to you. This isn't something we're able to do from here as we can't access customers accounts for security reasons. 

The team there'll be able to help further with this. 

Maxine

[Geluk]

Put your POSTCODE into 3's NETWORK COVERAGE page.

[Tezbine1983]

Thanks, but it just says it's down. I'm trying to determine if the estimated 7 days I've been told is actually accurate or not as it's like getting blood from a stone on the phone.

Interested to see how many others effected

[ad7]

I’ve been affected too here in Gwynedd. Every time an issue with network/broadband happens, I spend at least an hour with their team going through the same checks every time. I basically know their script by heart. I could write their messages for them. It takes ages to get a call back and resolve the issue. This time I’m certain it’s not on my end and that the storm left some damage and affected their service, I wish they could just check that.