Birmingham internet outage

Tezbine1983 · Monday

After 8 days of being messed around and without Internet as I was sent a new sim card for no reason when upgrading my contract, have now received it but no connection as outage in my area.

Having spoken with "technical " team I'm told this may take at least 7 days to fix which I think is quite shocking.

Anyone able to shed more light on what this fault is and if its really going to take that long to fix?

Terry

JadeF · Tuesday

Hello @Tezbine1983

Welcome to the Three Community page.

Our engineers will have provided us with the 7 day timeframe due to a possible number of factors, such as waiting on parts or gaining access to private land.

You will receive a text update within the agreed 7 days, but if you wish to discuss it before then, we would ask that you reach out directly to the team here.

Jade

Tezbine1983 · Tuesday

Hi Jade, problem is I'm fed up wasting my time taking about 15 minutes to get through to someone in a call centre who can't really understand what I am trying to ask and therefore getting no help or answers at all. In fact in the last 10 days several errors which cost me over a week without Internet prior to the network outage.

Is there any possibility to call and speak to someone in the UK who I can actually have a proper discussion with?

Geluk · Monday

Put your POSTCODE into 3's NETWORK COVERAGE page.

Tezbine1983 · Monday

Thanks, but it just says it's down. I'm trying to determine if the estimated 7 days I've been told is actually accurate or not as it's like getting blood from a stone on the phone.

Interested to see how many others effected

ad7 · Tuesday

I’ve been affected too here in Gwynedd. Every time an issue with network/broadband happens, I spend at least an hour with their team going through the same checks every time. I basically know their script by heart. I could write their messages for them. It takes ages to get a call back and resolve the issue. This time I’m certain it’s not on my end and that the storm left some damage and affected their service, I wish they could just check that.