Can't access NHS VPN

[ROK]

Hi - we have recently switched to Three using EERO and the outdoor hub.

My wife works for the NHS and continually has issues connecting to the VPN and the system she needs to use.  It works fine when she hotspots from her phone, and worked fine with our previous broadband provider, but there is obviously some issue with our new set-up.

I have tried turning off IPv6 which worked for about a day - I have tried rebooting etc.

Is there anything else we can do?  I have tried calling Three - they tell me to run a speed test and then confirm that we are getting the expected speeds, so conclude the issue must be on my wife's employer's side.  But - it works fine when connected to our phones on hotspot and I'm not aware of a mass NHS system issue.

[ASX]

I have the same issue, connecting to work VPN (not NHS).  Since the last week or so download & upload speeds have been very slow with the VPN connected.  Tried with hotspot to my iPhone and it works OK.  Phone is with SMARTY which uses the Three network. 

Contacting customer support leads nowhere.  I went through the same situation about a year ago, multiple calls to customer support with no resolution and then after a few weeks it seemed to resolve itself.

[lbeeb]

Hi.  Are we sure Three has not changed something in the last week.  I have the NR5103E and connect to a work VPN and since last week the upload speed has been unworkable with it been about 1Mbps.  It would normally be about 50.  https://www.speedtest.net/result/17679854794

The only way I'm able to do work now is using the phone hotspot which is on EE.  I have been using the three broadband for years now and it had all been working fine.  Someone else I work with is also having the exact same problem and they have the same Three broadband and HUB, but they also were able to test it on a different VPN they also use, with the same results. 

[Sal09]

Try these settings. You will need to connect to Outdoor via Ethernet and log in as Admin. Change net mode management from IP Passthrough to routing to apply these. Once done change back to IP Passthrough and plug the ethernet cable back into Eero.

 

 

 

 

[jr0]

Hi @ROK 

what is the vpn client?
If it worked fine for a day that is strange... did the reboot restore the previous settings?

There many posts around vpn issues particulary with a couple of brands... some people try to use three.co.uk apn instead of 3internet and set it to ipv4. Have you tried this?

[ROK]

Hi JR - thanks so much for coming back to me.

It's called Big-IP Edge Client My F5,

When I have rebooted, it has kept the adjusted setting (turning off the IPv6).

I haven't tried that suggestion you have said - I am not sure if I can using the EERO app, but I'll give it a go and report back!!  

Thanks again 🙂